1、 https:/crsreports.congress.gov Updated June 20, 2019Technology Service Providers for BanksSurveys suggest that convenience is the primary reason why consumers select a bank or credit union. Features such as mobile and online banking have become an important contributor to consumer satisfaction. As
2、more banking transactions are conducted digitally, financial institutions that lack in-house expertise are increasingly relying upon third-party vendors, specifically technology service providers (TSPs). TSPs develop the software and customer interfaces for customer account and payment services as w
3、ell as maintain the digital technology. As reliance on TSPs grows, regulators are scrutinizing how banks manage their operational risks, the risk of loss having to do with failed internal controls, people, and systems, or from external events (as defined by the Basel Committee on Bank Supervision).
4、Rising operational risks, specifically in the form of cyber risks (e.g., unauthorized access to customer data), have compelled regulators to scrutinize security programs aimed at mitigating operational risk. Cyber-related disruptions can potentially weaken public trust and confidence in the financia
