1、 https:/crsreports.congress.gov Updated June 11, 2021Constituent Services: Overview and ResourcesIntroduction The priorities and activities of Member offices are varied. In addition to working on legislation and oversight, offices are commonly expected to provide constituent services as part of thei
2、r representational duties. This expectation began in the earliest Congresses. Following requests for assistance with Revolutionary War pensions and other matters, the House, in 1794, and the Senate, in 1816, established select committees to address private claims. Today, many similar matters would b
3、e considered constituent service. Each Member office chooses how to engage with constituents and how to allocate resources in support of these activities. Constituents often contact Member offices and initiate requests. Sometimes a Member office is one of several places a constituent can turn. Other
4、 programs, opportunities, or services may require a Member office to serve as an intermediary. Offices can also engage in outreach activities to promote available assistance. The following sections provide a brief overview of many common constituent services provided by congressional offices. It is
